Refund policy

At Nutzoa, we are committed to delivering premium-quality nuts, dry fruits, seeds, and dates with the highest standards of freshness and hygiene.

1. No Return Policy (Food Safety Compliance)

Due to the nature of our products, we do not accept returns or exchanges once an order has been delivered.

As we deal with perishable food items, this policy ensures the safety, hygiene, and quality of products for all our customers.

2. Refunds & Replacements (If Applicable)

We only offer refunds or replacements under the following conditions:

-You received a damaged or defective product
-You received a wrong item
-The product was spoiled or unfit for consumption upon delivery

3. Claim Process

To request a refund or replacement:

-Contact us within 24 hours of delivery
-Share:
            -Order number
            -Clear photos/videos of the product
            -Description of the issue

📩 Email: support nutzoa01@gmail.com

4. Quality Assurance

All our products go through strict quality checks before dispatch. However, if something doesn’t meet your expectations, we are here to make it right.

5. Refund Method

-Approved refunds will be processed within 5–7 business days
-Refunds will be credited to the original payment method

6. Cancellation Policy

-Orders can be cancelled only before dispatch
-Once shipped, cancellation is not possible

7. Contact Us

For any concerns, feel free to reach out:
📧 support@nutzoa.com
📍 Kerala, India